FAQs

Frequently Asked Questions

Do you redesign existing websites ?

Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date – let us provide you a Free of Charge Website Evaluation – we can redesign your website to take advantage of the latest web technologies

How do I get started?

If you are interested in a new website give us a call at 011 264 2973 to get started. We will discuss with you all your needs and work with you to put together a detailed scope. Once signed off on we will begin the design of your new website and keep working with you from there.

What will you need from me to design my website?

In order to design and format your Website, we need you to provide us with the following before starting. Additional things such as Power Point presentations, video files, articles, soft copy of forms for downloading are optional and can be incorporated if you have them.

Logo

Again, we can always use your existing literature to work from. Usually the logos on brochures, letterhead, etc. are more than adequate. If you have your logo in electronic file format, such as .GIF or .JPG or .PNG or .PSD or .TIF format. If you do not have one, we can design one for you.

Text or Content

If you have (or can get) the text-based information you want on your site in electronic file format, we prefer it this way. Acceptable file formats are .TXT, .WRI, .DOC, .RTF, .XLS, .SXW, .ODT, .WPD (Word Perfect), .HTML, .SXC, .ODS. Our next preference is to scan text from a printed page. Handwritten text is strongly discouraged (and there would be additional fee). If you do not have any existing content, please get it written by a content writer/copywriter, which you can use in your brochures as well.

Photos

Remember that the World Wide Web is a visual medium. If you have photos of your products, services, place of business or even yourself, we will include them. If you have soft copies in .GIF or .JPG or .PNG or .PSD or .TIF format, that is great. Instead, if you have actual photos, we will scan and resize and optimize them for you and include them. If you do not have printed photos, but have photo negatives, we can scan them as well. If you do not have any photos, but have them in your brochures, pamphlets, catalogues, etc. we will scan them even though their quality won’t be as great as the previous options. If you do not even have brochures, pamphlets, catalogues, and if you are located in India, we can send our digital photographer to take digital photographs.

When Is Payment Required For Your Services ?

For small projects, 50% of the estimated fee must be provided prior to beginning work, with the remaining payment due upon completion of the project. For larger projects, an initial payment representing one-third of the estimated total fee is required. The second payment is required upon the halfway point, with the final third due upon completion of the project.

How much does it cost to make an App?

There are an incredible number of variables that factor into the cost of developing an app. It is impossible to give an accurate quote until one of our Solutions Specialists has an in-depth conversation with you, and understands the total vision for all features of the app. Next, one of our expert design teams quickly assembles a complimentary Creative Brief for you, which will include screen designs of your app concept running on an iPhone, iPad or Android device. We use the Creative Brief as a place to start the conversation for how the final version of the app will look. Once we are at this stage, then we can provide you with a quote. - How much does it cost to make an App?

How Much Do You Charge For Web Site Design ?

It is difficult to quote an average price, due to the enormous range in requirements for a site. According toBusinessWeek Online, a designer might charge R10,000 or more for a basic Web site, not including Web hosting fees.  a full custom design will come in closer to R8000  – R20,000.

There are many, many factors that influence the ultimate cost of any given website, and we encourage you to read our article regarding Website pricing for more information and guidance in searching for your Website provider.

How Long Does It Take To Create A Website ?

The length of time it takes to create a fully functional website is based on several factors. Custom design work can take anywhere from 1 – 4 weeks, depending on the complexity of the design and the number of revisions you require. The development phase requires an additional 1 – 6 weeks, depending on the number of pages, and the functionality required. Of course, these are general guidelines, and we will make every effort to meet the timeframe you have in mind.

Can I See My Website While It’s In Progress ?

Absolutely! In fact, we encourage it. We build your website on our development server, and provide you with a username and password so that you can log in and monitor the progress of your site. During this phase, we encourage your feedback if something isn’t quite the way you envisioned it or if you’ve changed your mind. Once your site is ready and you have provided your approval, we release it live on your server and submit your URL to the major search engines.

What kind of search engine rankings do you guarantee?

With the search engines there is never a guarantee. Our website company takes advantage of as many factors as possible to get you the best possible search engine ranking. However, no one knows all the factors used to determine ranking so there is no possible way to guarantee where you will rank.

Why am I not getting traffic to my website?

It’s hard to say. Every site is set up differently so the reason why your site is not seen in the search engines is going to be different than another site. If your site was not designed and built to show up high in searches it is usually hard to get a good amount of traffic to the website. Click here to read more about (SEO) Search Engine optimization

How do I protect my idea or concept ?

We respects the value and privacy of your intellectual property. We are happy to sign a Non-Disclosure Agreement (NDA) at your request. Each of our clients is the sole owner of the intellectual property that we produce. Upon project completions, each of our clients are supplied with the source code for their app solution. You retain complete ownership of all collateral produced for a project.

Once my website is live, what I have to do to maintain it?

The site needs to be marketed on an ongoing basis. Fresh information also needs to be put into the site to keep it up-to-date and interesting. If you sign-up for the maintenance contract, we will update the website as and when it is needed and content is provided by you.

You also need to monitor the website traffic, analyse the keywords that are being used to reach your website, where and what time of the day the traffic is good or bad and act on it to improve them. You need to monitor any emails or requests that are generated by the visitors of your website and reply them as soon as possible. Early replies get good image about your business.

Ongoing Costs

Website hosting, email hosting and the domain registration renewals are the minimum annual costs for any website. If it is a e-commerce website which accepts data via secure forms, you need to renew SSL certificate on yearly basis, unless you purchase it for multiple years. If your website is very popular and exceeds the allocated bandwidth, there may be additional bandwidth fee.

Some website owners prefer to market their site more proactively, make regular updates, send email newsletters etc. Ongoing costs depend on exactly how you wish to use your website.

Our Services Process

Web Design

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Modile Application

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Online Marketing

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Why Choose US

For us, where development is concerned the ‘how’ is just as important as the ‘what’. And we’re proud to employ scarily smart people who are always aiming to push back the digital boundaries to deliver better products for our clients. But we’re just as proud of the process that underpins this great work – one focused on end-to-end visibility, client collaboration, and industry best practice.

Let’s get together. We’re sure you’ll like the way we work.

So much more than just Digital Agency.

Ask any of our clients and they’ll tell you that we’re not just developers, but strategists too. Our consultants work with organisations across the globe at the very highest level, helping them define their key digital and online objectives – and the best way to go about achieving them. By ensuring that everybody who matters to the project is involved from the very start – including technical and user experience consultants, software engineers and testers, and client and user representatives – we also make sure that development remains focused on these objectives at all times.

Strength in depth.

The powerful relationships we forge with our clients are further strengthened by the way we manage the entire development process. We adhere rigidly to industry best practice – test-driven development, deployment-minded delivery, coding standards and quality assurance are all part of our DNA, and the Agile framework is embedded into our working day.

We’re also big believers in ‘the right tool for the job’. Our team is skilled in a whole host of technologies, and we’ll always choose the best one for your specific requirements – freeing us from technological limitations and leaving us free to work in the most effective way possible.

So what does all this mean? Put simply: high-quality digital solutions, perfectly aligned with your goals.

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